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Delivery and returns

Last updated: 28 September 2026

Delivery

  • We deliver to UK addresses.
  • Delivery options, prices and estimated times are shown at checkout before you pay.
  • Orders are usually dispatched within 2 working days.

Changing your mind

  • You can cancel your order for any reason within 14 days of receiving it. Tell us within that time using our contact form, then return the products within a further 14 days.
  • Because our products are sealed for health and hygiene reasons, you can't return them for a change of mind once the seal has been broken.
  • Unless the item is faulty, you pay the cost of returning it. We refund the price you paid, including standard delivery, within 14 days of receiving the return.

Faulty or damaged items

  • If something arrives damaged, faulty or not as described, contact us within 30 days of delivery and we'll refund or replace it. This doesn't affect your legal rights.

Returns address

Please email us at hello@hopothecary.co.uk before sending anything back, and we'll reply with our returns address and instructions.